Cleared for Take-Off: How Airports Can Embrace AI Through Organisational Change

Airports are complex ecosystems, and while AI promises smoother journeys, smarter operations, and greener terminals, the biggest challenge isn’t the technology – it’s organisational change. In this talk, Helena Hill explores the cultural, structural, and regulatory barriers holding airports back and the opportunities on the horizon. Takeaways: Why AI in airports is a people and culture challenge first. Practical examples of AI in passenger experience, operations, and sustainability. First steps to make AI adoption a reality.