The Age of Agents: How agentic AI is powering the future of digital self-service
A Talk by Suraj Kika (CEO, Jadu)
About this Talk
The AI era isn’t coming - it’s already here.
The organisations modernising today are shaping the future of digital services. The rapid advancement of AI and digital technologies is fundamentally transforming how organisations connect people with information, deliver services, and operate at scale. Those who do not adapt risk falling behind in a world where flexibility and automation determine success.
Search is no longer about results; it’s about answers.
Agent-Ex: Search helps organisations deliver accurate, accessible, and actionable responses through natural language, voice or text, in over 70 languages. It integrates with any Web CMS platform, leveraging existing content to make information easier to find and act upon. We’ll explore:
- Why traditional search and chatbots often fail to meet user needs, particularly in public services
- How agentic AI shifts the model from simply finding content to enabling action
- How organisations can adopt AI responsibly, accessibly, and without losing control of their content
- Practical examples of how Agent-Ex: Search can improve user experience and reduce service demand
You’ll leave with a clearer understanding of how agentic AI can help modernise digital services - and why now is the right time to act.