UX

AI is redefining customer interactions, offering hyper-personalization and predictive support. Leaders must leverage AI to deliver seamless experiences and build brand loyalty in a competitive landscape.

About this Category

Customer experience is the new battlefield. AI allows businesses to personalize interactions, anticipate customer needs, and create frictionless journeys. This topic explores how AI-driven UX strategies can help businesses gain a competitive edge.

Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Alex Fahie

Alex Fahie

CEO, TAISK

James Gadsby Peet

James Gadsby Peet

Director of Digital & Strategy, William Joseph

Dr Jonathan Hassell

Dr Jonathan Hassell

CEO, Hassell Inclusion

Paul Lawrence

Paul Lawrence

Uk Public Sector lead, Cohere

Justine Lou

Justine Lou

Director, Strategic Partnerships and Marketing, The L Factor Ltd

Fiona McAra-Hunter

Fiona McAra-Hunter

User Centred Design Lead, Ofgem

Margherita Sica

Margherita Sica

Gen AI Product Manager, Agilisys

Talks

Can AI Fix the UK's Productivity Crisis?

13 October 2025, 10:00 AM
Alex Fahie

Digital inclusion in your AI Marketing Strategy

13 October 2025, 03:30 PM
Justine Lou

From Backlogs to Brilliance: How AI is transforming Children's Services in the UK

14 October 2025, 10:00 AM
Margherita Sica

What are charities actually using AI for right now

14 October 2025, 11:00 AM
James Gadsby Peet

How better accessibility could help you show up better in AI searches

14 October 2025, 01:00 PM
Jonathan Hassell

Artificial Intelligence: Driving Real Word Innovation in UK Public Sector

14 October 2025, 02:00 PM
Paul Lawrence

Taking a user-centred approach to the implementation of gen AI tools

14 October 2025, 03:00 PM
Fiona McAra-Hunter